Terms & Conditions

Last updated: 15.08.2026

These Terms & Conditions apply to purchases made through the Stargene online store.

By placing an order through our website, you agree to these Terms & Conditions.

1. About Stargene

Stargene

HY Global B.V.

Herenstraat 32,

1015CB Amsterdam, Netherlands

KVK Number: 99471760

Email: info@stargeneamsterdam.com

2. Products

Stargene specialises in carefully curated vintage, pre-owned and designer archive pieces.

Each item is individually selected and may have been previously owned or worn.

Because of the nature of vintage and archive fashion, individual pieces may show signs of age, previous wear or minor imperfections.

Any significant imperfections, alterations or relevant signs of wear that we are aware of will be described in the individual product listing.

Product images are intended to represent the item as accurately as possible. Due to differences in screens and lighting, colours may vary slightly from the actual product.

3. Product Availability

All products are subject to availability.

Many of our pieces are unique or available in very limited quantities. Adding an item to your shopping cart does not guarantee that the item will remain available until the order has been completed.

If an item becomes unavailable after an order has been placed, we will contact you and provide an appropriate solution, including a refund where applicable.

4. Prices

All prices displayed on our website are in euros and include VAT where applicable.

Shipping costs and any additional charges will be displayed before you complete your purchase.

We reserve the right to correct pricing or listing errors. If an obvious pricing error has occurred, we may contact you before fulfilling the order.

5. Orders

An order is placed when you complete the checkout process and receive an order confirmation from us.

The order confirmation confirms that we have received your order. In certain circumstances, we may be unable to accept or fulfil an order, for example due to an inventory error or an obvious pricing mistake.

If we are unable to fulfil an order, we will notify you and refund any payment already made.

6. Payment

Payment must be completed using one of the payment methods available at checkout.

Your order will normally only be processed once payment has been successfully received.

Payment information may be processed by third-party payment providers. Please refer to our Privacy Policy for further information.

7. Processing & Shipping

Orders are generally processed and shipped within 7–10 business days after payment has been received.

Processing may take longer during busy periods, collection launches, events or holidays.

Once your order has been shipped, you will receive a shipping confirmation and tracking information where available.

Estimated delivery times are provided on our Shipping & Returns page.

We are not responsible for delays caused by shipping carriers, customs or circumstances outside our reasonable control.

However, this does not affect your statutory consumer rights regarding delivery.

8. Risk & Delivery

The risk of loss or damage to the product generally remains with Stargene until the product has been delivered to you or to a person designated by you, unless otherwise provided by applicable law.

If you provide an incorrect delivery address, additional shipping costs resulting from the incorrect information may be your responsibility.

9. Right of Withdrawal

If you are a consumer purchasing online, you generally have a statutory 14-day right of withdrawal.

The withdrawal period begins on the day after you receive the product.

You may exercise your right of withdrawal without providing a reason.

Information about how to exercise this right, return conditions and refunds is provided in our Shipping & Returns Policy.

Nothing in these Terms & Conditions limits your statutory right of withdrawal.

10. Returns & Refunds

Returns are subject to our Shipping & Returns Policy.

Where a consumer validly exercises their statutory right of withdrawal, we will process the refund in accordance with applicable Dutch and EU consumer law.

The customer is generally responsible for the direct cost of returning an item unless the item is defective, incorrect or otherwise required by law.

11. Condition of Vintage & Archive Items

Our products may be vintage, pre-owned or previously worn.

Signs of age and previous use can therefore be part of the character of a particular piece.

Customers are encouraged to carefully read the product description and review all available photographs before purchasing.

A condition description does not exclude any statutory consumer rights.

If an item does not conform to the purchase agreement or is materially different from its description, your statutory rights remain unaffected.

12. Statutory Guarantee & Conformity

All products sold to consumers must comply with applicable statutory consumer protection laws.

If a product is defective or does not conform to the purchase agreement, you may have legal rights to a repair, replacement, price reduction or cancellation of the purchase, depending on the circumstances and applicable law.

Nothing in these Terms & Conditions limits those statutory rights.

13. Complaints

If you have a complaint about an order or product, please contact us at:

info@stargeneamsterdam.com

Please include your order number and a description of the issue.

We will review your complaint and work with you to find an appropriate solution.

14. Intellectual Property

All content on the Stargene website, including photographs, logos, graphics, product descriptions, text and other materials, belongs to Stargene or is used with permission.

This content may not be copied, reproduced, modified or used commercially without our prior written permission.

15. Website Use

You agree not to use our website for unlawful purposes or in a way that could damage, disable or interfere with the operation or security of the website.

We reserve the right to take reasonable measures to protect our website and business against fraudulent or abusive activity.

16. Privacy

Personal data collected through our website is processed in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use and protect personal data.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services or applicable law.

The version applicable to your purchase is the version in effect at the time your order is placed.

The latest version will always be available on our website.

18. Applicable Law

These Terms & Conditions are governed by the laws of the Netherlands, without prejudice to any mandatory consumer protection rights that apply to consumers in their country of residence under applicable law.

19. Disputes

We will first try to resolve any complaint or dispute directly with you.

Nothing in these Terms & Conditions limits your statutory right to use any applicable consumer dispute resolution or legal procedure.

20. Contact

For questions regarding these Terms & Conditions, please contact: