Privacy Policy
Privacy Policy
Last updated: 15.08.2026
At Stargene, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or communicate with us.
1. Who We Are
Stargene Amsterdam
HY Global B.V.
Herenstraat 32,
1015CB Amsterdam
Amsterdam, The Netherlands
Email: info@stargeneamsterdam.com
Stargene is responsible for the processing of your personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
2. Personal Data We Collect
Depending on how you use our website, we may collect:
- First and last name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Payment information
- Information you provide when contacting us
- IP address
- Browser and device information
- Information about how you use our website
- Cookie and similar technology data
We only collect personal data that is reasonably necessary for the purposes described below.
3. How We Use Your Data
We may use your personal data to:
- Process and deliver your orders
- Process payments
- Provide customer service
- Communicate with you about your orders
- Manage returns and refunds
- Maintain and improve our website
- Prevent fraud and protect our website
- Comply with legal and accounting obligations
- Send newsletters and marketing communications where permitted
- Analyse website traffic and improve our services
4. Legal Basis for Processing
We process personal data on the following legal bases, depending on the circumstances:
Performance of a contract
For example, when we need your name and address to process and deliver your order.
Legal obligation
For example, when we are legally required to retain transaction or accounting information.
Legitimate interests
For example, to maintain website security, prevent fraud and improve our services.
Consent
For example, when you voluntarily subscribe to marketing communications or consent to certain non-essential cookies.
Where processing is based on consent, you can withdraw your consent at any time.
5. Payment Information
Payments made through our online store are processed by third-party payment providers.
Depending on the payment method you choose, your payment may be processed by providers such as Shopify Payments, PayPal, Klarna or other payment providers available at checkout.
Stargene does not normally have access to your complete payment card details. These providers process your personal data in accordance with their own privacy policies and applicable data protection laws.
6. Shopify
Our online store is operated using Shopify.
Shopify provides the e-commerce platform that allows us to sell our products, process orders and provide our online services. Shopify may process personal data when you use our website or place an order.
For more information about how Shopify processes personal data, please refer to Shopify’s Privacy Policy.
7. Shipping
To deliver your order, we may share relevant information such as your name, delivery address, email address and telephone number with shipping and delivery providers.Only information necessary for the delivery of your order will be shared.
8. Marketing & Newsletters
If you choose to subscribe to our newsletter or other marketing communications, we may use your email address to send you information about StarGENE, including new arrivals, products, events and other updates.
You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or by contacting us directly.
We will only send marketing communications where permitted under applicable law.
9. Cookies
Our website uses cookies and similar technologies. Some cookies are necessary for the operation of our website, including features such as shopping carts, checkout and website security. Other cookies may be used for analytics, personalisation or marketing purposes.
Where required by law, we will ask for your consent before placing non-essential cookies.
You can manage your cookie preferences through our cookie settings and can also adjust your browser settings.
10. Analytics & Advertising
We may use third-party services to understand how visitors use our website and to improve our marketing. Depending on the services we use, these may include tools such as Google Analytics, Meta Pixel or other advertising and analytics platforms.
Where required, we will obtain your consent before using non-essential analytics or advertising technologies.
You can withdraw or change your consent at any time through our cookie settings.
11. Who We Share Your Data With
We may share personal data with trusted service providers where necessary to operate our business, including:
- Shopify
- Payment providers
- Shipping and delivery companies
- Website and hosting providers
- Analytics and marketing providers
- IT service providers
- Accountants, lawyers or other professional advisers
- Government authorities where legally required
We do not sell your personal data.
12. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we take appropriate safeguards as required by applicable data protection law.
13. How Long We Keep Your Data
We keep your personal data only for as long as necessary for the purposes for which it was collected.
Certain information, such as invoices and transaction records, may need to be retained for longer periods because of legal, tax and accounting requirements.
14. Your Rights
Under the GDPR, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us at:
info@stargeneamsterdam.com
We may need to verify your identity before processing certain requests.
You also have the right to lodge a complaint with the relevant data protection authority.
In the Netherlands, this is the Autoriteit Persoonsgegevens.
15. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
16. Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal data from children without appropriate consent.
17. Third-Party Websites
Our website may contain links to third-party websites or social media platforms.We are not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their privacy policies before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The latest version will always be available on this page.
The date at the top of this Privacy Policy indicates when it was last updated.
19. Contact
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:
Stargene
HY Global B.V.
Herenstraat 32, 1015CB Amsterdam
Amsterdam, The Netherlands
Email: info@stargeneamsterdam.com