Shipping & Returns
Last updated: 16.08.2026
Shipping
All Stargene orders are carefully prepared and shipped from our store in Amsterdam, The Netherlands.
Processing
Orders are usually processed within 5–10 business days after payment has been received.During busy periods, launches, events or holidays, processing times may take slightly longer.
Delivery Times
Estimated delivery times are:
- The Netherlands: 1–2 business days
- European Union: 5-10 business days
Please note that delivery times are estimates and may vary depending on the carrier, destination, customs or circumstances outside of our control.
Once your order has been shipped, you will receive a shipping confirmation and tracking information where available.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase. For orders outside the European Union, the customer is responsible for any applicable customs duties, import taxes or additional fees.
Returns
We want you to love your Stargene piece. If you purchase from our online store as a consumer, you generally have a statutory 14-day right of withdrawal under applicable Dutch and EU consumer law.
The 14-day period begins on the day after you receive your order.
Trying on is permitted. Wearing the item beyond what is necessary to assess fit and appearance may result in a deduction for diminished value.
How to Return Your Order
To exercise your right of withdrawal, please notify us within 14 days of receiving your order.
You can contact us at:
Email: shop@stargeneamsterdam.com
Please include your order number and the item(s) you wish to return.
After notifying us, the item must be sent back without undue delay and generally within 14 days.
Because Stargene specialises in carefully curated vintage, archive and pre-owned designer pieces, the condition of each item is an important part of the product.
Items must be returned in the same condition in which they were received.
Please ensure that:
- The item has not been worn beyond what is necessary to inspect it.
- The item has not been washed, altered or damaged.
- All original Stargene tags and labels remain attached where applicable.
- All accessories, packaging and additional items included with the order are returned.
- The item is securely packaged to prevent damage during return shipping.
Any notable signs of age, previous wear or imperfections that are part of the item’s existing condition will be described in the individual product listing.
A reduction in the refund may apply where the value of the item has been diminished due to handling beyond what is necessary to inspect its nature, characteristics and functioning.
Return Shipping
The customer is responsible for the direct cost of returning an item.
We recommend using a tracked shipping service and keeping proof of postage. Stargene can not be held responsible for a return that is lost in transit when no proof of shipment is available.
Refunds
Once we receive the returned item, we will inspect it and process the refund where applicable.
Refunds will be made using the original payment method.
Where required by law, the refund includes the standard delivery cost paid for the original order. Additional costs resulting from choosing a more expensive delivery option are not refundable.
We may withhold the refund until we have received the returned item or until you provide evidence that the item has been sent back, whichever occurs first.
Defective or Incorrect Items
If you receive an item that is defective, incorrect or significantly different from its description, please contact us as soon as possible at info@stargeneamsterdam.com
Please include your order number and, where appropriate, photographs of the issue so that we can assist you.
Your statutory consumer rights remain unaffected.
Vintage & Archive Pieces
Please note that many of our pieces are vintage, pre-owned or sourced from designer archives.
Natural signs of age, previous wear, minor imperfections and variations may be present and are not necessarily considered defects where they have been clearly disclosed in the product description.
We carefully inspect and describe our pieces before listing them.
However, nothing in this policy limits your statutory consumer rights in relation to products that do not conform to the purchase agreement.
In-Store Purchases
Purchases made directly at our physical Amsterdam store are different from online purchases.
The statutory 14-day online withdrawal period does not apply to purchases made in our physical store. Any voluntary exchange or return policy for in-store purchases will be stated separately.
Contact
For any questions regarding shipping or returns, please contact:
info@stargeneamsterdam.com